Promotions terms & conditions

This page outlines the general rules that apply to our promotional offers, along with specific terms.

If you have any questions, please contact our Customer Service Team on [email protected] or 01905 676 121

• Promotions are available to eligible new residential customers only unless stated otherwise.
• Offers are subject to availability and may be withdrawn or amended at any time.
• Promotions cannot be used in conjunction with any other offer unless stated otherwise.
• Contract lengths, eligibility, pricing, installation timescales, and availability vary by location and technology type.
• Stated promotional pricing is applicable for the terms stated within the promotion. After the promotional period, our standard monthly pricing will apply.
• An active Direct Debit payment method is required to redeem promotional pricing.
• The promotional period starts from the activation date of your service.
• If you cancel your service before the end of the minimum term, standard early termination fees will apply.
• Installation is subject to survey. If we cannot complete installation at your property, the promotional offer will not apply.
• Promotions apply to monthly charges only. Additional services such as calls, equipment upgrades, installation enhancements, and engineer visits are billed separately.
• Speeds, promotions and connection technology are postcode or network dependant due to commercial and competitive considerations.
• Full Airband standard Terms and Conditions and fair usage policy apply in addition to these promotional terms.
• All packages include one WiFi 6 Mesh router.
• Speeds are based on median averages at peak times between 8pm and 10pm.
• Customers may switch to another package at contract end, subject to availability.
• Trustpilot rating correct as of 08 December 2025.

Contract buyout

• Airband will refund up to 6 months (or up to £500) of your early termination fees from another supplier when switching your broadband to a fibre or fixed wireless service on the Airband network.
• We are unable to offer a contract buy out when taking a service operated over a third party network but supplied by Airband.

Gift Card Terms (Where Applicable)

• Gift cards are issued by our fulfilment partner and are normally sent within 90 days of activation and first successful payment.
• The gift card value varies depending on your offer and location.
• Customers must remain active and fully paid up for the fulfilment period in order to qualify.
• If your order is cancelled, declined, fails installation or you leave during the verification period, you will not qualify for the gift card.
• Airband is not responsible for lost, stolen, expired, or unredeemed gift cards.
• There is no cash alternative available.

Free Months or Discounted Months Offers

• If you are eligible for free or discounted months, these are applied to your bill automatically.
• At the end of your promotional period, your monthly charge will revert to the standard price for your package unless otherwise stated.
• Promotion length and value can differ by property, network type, and competition in your area.

Referral Offers

• Both the referring customer and the new customer must remain active and bill paid for eligibility.
• Fulfilment timelines and reward values may vary.
• Referral offers cannot be used alongside some acquisition incentives.
• Airband reserves the right to suspend or cancel referrals if abuse or misuse is detected.

Affiliate Offers

• Offers displayed on partner websites may differ due to commercial agreements.
• All affiliate sales undergo validation after installation.
• Orders that are cancelled, declined, or fail to complete installation do not qualify for incentives.
• Airband decisions on validation outcomes are final.