Knowledge Base

Problem with your connection

We’re sorry that you’re experiencing difficulties with your Airband connection. A lot of issues can be fixed by trying some...

How do I find out about outages?

Unfortunately, network outages can occur from time to time. If you’ve noticed that your service isn’t working, please check our...

How long will I have to wait until my broadband gets fixed?

Service Level Agreements (SLAs) Our standard Service Level Agreements (SLAs) are 5 working days at the most, which means that...

How can I extend my WiFi range?

There are times when your wireless signal won’t reach every room in the house. In this instance, Airband recommends the...

What download speeds do I need?

What broadband speed do I need to stream movies? What download speed do I need to stream music? You’d think...

Airband connection issue – Fibre Switch

If you have a Fibre Switch connection with us and your internet is not working at all, the below can...