Problem with your connection
We’re sorry that you’re experiencing difficulties with your Airband connection. A lot of issues can be fixed by trying some simple troubleshooting. We’ve put together a guide for you to try below before needing to get in contact with us.
Check the status of our network
Firstly, check our network status page to see if there is a wider issue affecting your area. If there is, be assured our team will be on the case and working to fix this as soon as possible.
Check the status of our network
Troubleshoot your connection
Please select the type of broadband (package) below to get the most relevant troubleshooting guide:
- I have a Fibre package
- I have a fixed wireless (AirSpeed) or 4G package
- I have a Fibre Switch (SoGEA) package
Not sure what kind of broadband technology you’ve ordered? Check your order confirmation email (search your inbox for “Airband Order Confirmation”) as this will have your broadband package name on. Your package name will be in the box under “You have ordered:”. If you’re having trouble finding it, you can contact us using the details below.
Contact us
If none of the above has worked, you can call our support team on 01905 676 121 between the following times:
- Weekdays: 9am – 8pm
- Weekends: 8am – 6pm
Outside of these times or if you’d prefer, you can raise a ticket using our online enquiry form and we will get back to you as soon as possible.