Knowledge Base

Your first bill explained

Unlike our competitors, Airband do not take any payments prior to your service being set live. Roughly 20 days after...

Renewing and upgrading your contract

Renewing your contract Before your contract ends, we will contact you with your renewal options. If you do not renew...

What happens if I’m moving house?

We ask that you let us know as soon as possible if you are moving home so we can organise...

I’m already in a broadband contract, how do I get out of it?

If you have up to 6 months left on your contract with another broadband provider, we will pay your early...

How do I cancel?

Cancelling your service As we really don’t want to see you go, we’d love to have a chat with you...

How to raise a complaint

We’re sorry to hear you’re thinking about making a complaint. We’d love the chance to put things right first. If...