How to raise a complaint
We’re sorry to hear you’re thinking about making a complaint. We’d love the chance to put things right first. If you’re happy for us to look into this for you, please email our team at [email protected].
If you’d prefer to make a formal complaint, you can email us directly at [email protected].
We aim to resolve all complaints as quickly as possible. If further investigation or correspondence is needed, we’ll be in touch within 5 working days.
We aim to reach a resolution within 28 days of receiving your complaint, at which point we’ll provide you a written response by email.