Troubleshoot your WiFi router
If you are having problems with your WiFi router, try our quick steps below first or you can read more detailed instructions on our comprehensive router troubleshooting guide.
- Check our network status page to see if there is a wider issue affecting your area.
- Reboot your router by turning off at the plug, waiting 30 seconds and turning it back on again. However, DO NOT press the reset button on your router as this could make it unusable and incur a charge to fix.
- Try any of the following tips:
- Lift your router off the floor and higher up, such as on a tabletop
- Move your router away from any other electronic items
- Reposition the antennas on your router (if applicable)
- Move your device closer to the router to see if that helps
- Plug in an ethernet cable (easily available online) and check what speeds you are getting on an online speed test. Check how these differ from the speeds you’d expect
If you are still having issues or you’d prefer to speak to us, you can raise a ticket using our online enquiry form and we will get back to you as soon as possible. You can also call our support team on 01905 676 121 between the following times:
- Weekdays: 9am – 8pm
- Weekends: 8am – 6pm