Knowledge Base

How do I find out about outages?

Unfortunately, network outages can occur from time to time. If you’ve noticed that your service isn’t working, please check our...

Problem with your connection

We’re sorry that you’re experiencing difficulties with your Airband connection. A lot of issues can be fixed by trying some...

Troubleshoot your WiFi router

If you are having problems with your WiFi router, try our quick steps below first or you can read more...

Airband connection issue – Fibre Switch

If you have a Fibre Switch connection with us and your internet is not working at all, the below can...

Airband connection issue – Fixed wireless and 4G

If you have a fixed wireless (AirSpeed) or 4G connection with us and your internet is not working at all,...

Airband connection issue – Fibre

If you have a Fibre connection with us (for Fibre Switch packages, check here), and your internet is not working...